Welcome to SIMBERRY Support Center and press coverage
Technical support access
IMPORTANT:
Our Current helpdesk is under maintenance with migration starting at 00:00 UTC wednesday the 2nd
Please make sure you always have your ticket number available when contacting us. Should you not have a ticket opened yet, please do so on your support account.
Our business hours:
Europe (CET): 9am – 5pm
USA (CT): 9am – 5pm
Ticketing system:
Available 24/7. Four business hours response time during our business hours.
Email support:
Available 24/7. Best effort if there is no ticket number.
Secondary Support contact details
IMPORTANT:
Dedicated support skype account are not able to be on phone call, please contact legacy support or hotline number.
Your business may requires focus on time to time, SIMBERRY is glad to provide new access to secondary Support contacts.The purpose is to help on starting a new solution or helping over the configuration.
To contact the dedicated team you must be registered as a customer and must open a Ticket on our helpdesk by selecting the proper product/solution. Once it is opened you can contact dedicated team with the Ticket number only.
SIMBERRY Secondary Support Skype ID list
Premium Call Filter – callfilter.support
Premium VPN – vpn.support_1
Hosted SIM Server – hosting.support
Cloud SMS Router – sms.support_2
